At ADVENTURES FINDER, we understand that plans can change. We strive to offer flexibility to our clients while ensuring the quality of our services. Below is our cancellation policy:
Standard Cancellations:
Clients who cancel their booking more than 24 hours prior to the scheduled tour will receive a 100% refund.
Cancellations made less than 24 hours before the scheduled tour will not be eligible for a refund.
Illness or Medical Emergencies:
If clients are unable to attend the tour on the day of the event due to illness, they are required to present a valid medical report to qualify for a refund.
Without a medical report, the standard cancellation policy applies.
Pickup Policy:
Our drivers will wait at the designated pickup point for a maximum of 10 minutes.
If clients do not arrive within this 10-minute window, it will be considered a “no show.”
No shows result in no refund.
Weather-Related Cancellations:
In the event that a tour is cancelled due to weather conditions, ADVENTURES FINDER offers clients two options:
Reschedule the tour for an alternative date.
Receive a full refund.
We appreciate your understanding and cooperation. If you have any questions or require further clarification on our cancellation policy, please don’t hesitate to contact us.